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PBS Webdesign, a small web design agency based in Lagos, Nigeria ("we", "us", or "our"), is committed to protecting your privacy. We comply with the Nigeria Data Protection Act 2023 (NDPA) and other applicable laws when handling personal data.
This Privacy Policy explains how we collect, use, store, share, and protect personal information through our website pbswebdesign.com.ng and our services (e.g., website design, consultations, and client projects).
We take your privacy seriously and have implemented measures to ensure your data is handled with the utmost care and in accordance with Nigerian data protection regulations. This policy applies to all information collected through our website, communication channels, and during the delivery of our services.
1. Information We Collect
We collect only necessary personal data, including:
- Contact details (name, email address, phone number, WhatsApp) submitted via contact forms, emails, or inquiries.
- Business information (company name, address, project requirements) for providing quotes or services.
- Technical data (IP address, browser type, device info, pages visited) collected automatically via cookies, analytics tools (e.g., Google Analytics), or server logs.
- Payment details (if applicable, processed securely via third-party gateways like Paystack— we do not store full card info).
We do not collect sensitive personal data (e.g., health, ethnicity, religion) unless strictly required for a project and with your explicit consent.
2. How We Use Your Information
We process your data for legitimate purposes, including:
- Responding to inquiries and providing quotes.
- Delivering web design, development, and support services (contractual necessity).
- Improving our website and services (legitimate interest).
- Communicating updates, newsletters, or service-related messages (with consent where required).
- Complying with legal obligations.
3. Lawful Basis for Processing
We rely on:
- Consent (e.g., for marketing emails— you can withdraw anytime).
- Contract (to fulfill client agreements).
- Legitimate interests (e.g., basic analytics for site improvement, balanced against your rights).
4. Sharing Your Information
We share data only when necessary:
- With trusted service providers (e.g., hosting companies, Google Analytics, and email tools) under strict agreements.
- With payment processors for transactions.
- If required by law or to protect our rights.
We do not sell your personal data.
5. Data Security
We use reasonable technical and organizational measures (e.g., encryption, secure hosting, access controls) to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure.
6. Data Retention
We keep your data only as long as needed:
- Client project data: Up to 7 years after project completion (legal/contractual reasons).
- Inquiry/contact data: Up to 2 years if no contract forms.
- Analytics logs: Up to 26 months (Google defaults).
After that, we delete or anonymize it.
7. Your Rights Under NDPA
You have the right to:
- Access, correct, or delete your data.
- Object to or restrict processing.
- Withdraw consent.
- Data portability (in certain cases).
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC).
To exercise these rights, contact us at info@pbswebdesign.com.ng or +234 800 123 4567.
8. International Transfers
If we use tools hosted outside Nigeria (e.g., Google), we ensure adequate safeguards (e.g., standard contractual clauses) as required by NDPA.
9. Changes to This Policy
We may update this policy. Changes will be posted here with the new effective date.
By using our website or services, you agree to this Privacy Policy.
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